Privacy Policy

This policy has been updated on the 9th May 2018 to reflect the EU General Data Protection Regulation (GDPR).
Customers Data
We want it to be easy for you to know what information we hold about you and have the right to have that information updated or removed. 
In accordance with the EU General Data Protection Regulation (GDPR) as a customer of Green Valley Industrial Supplies or any of our brands ( we will store your name, address, email address and telephone number for use in our computer system in order to process your order. Your delivery details are shared with our logistic partner, who in turn share this info with our courier company. 
If you purchase a product from our website your payment information is never seen or stored by us at any time and is fully encrypted to ensure security directly by our partner If you purchase a product over the phone your details are entered directly into the payment system and we do not store this information either digitally or physically.  
Your address and telephone number are used to allow us to fulfil your order (see ‘what we collect’ below). We store your details digitally indefinitely for reference. We never sell, share or use any of your information for any other purpose and you are not automatically opted into our mailing list. 
If you have opted into our mailing list we will store your name and email address in our mailing system provided by Their terms and conditions can be found HERE . Your info can be easily removed from our list on request, email or by clicking on the unsubscribe button on any regular emails we send to you. 
Account Holders
As an account holder we store your information – Name, Address, Business Name and records of your previous orders both physically and digitally. This information can be requested at any time. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
•Name and payment details
•Contact information including email address
•Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•To process your order and obtain payment
•Internal record keeping
•We may use the information to improve our products and services
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
•Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. When you place an order we will send you an email asking for you to submit a review in order to help future customers. To do this we use a third party application ( who will have access to your name and email address in order to do this. At no time will we (or Cus Rev) use this information for any other purpose unless we have permission.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect or remove this information if requested.
Green Valley Individual Supplies
Unit A1 Ground Floor,
Meridian House, Meridian Business Park, Norwich,
01508 493647